The second-hand marketplace Members Express Anger Regarding Size Updates
Vinted users have been reacting angrily following a change that caused listings displaying inaccurate size information.
The second-hand shopping app has altered its size classifications for female and kids' apparel without notifying all shoppers about the modification.
Online Platforms Response
Numerous buyers and vendors are posting online claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with similar services.
They have suggested members to examine their items and update the measurements by hand where appropriate, which has left users frustrated.
Measurement Approach Modifications
Previously, the measurements included one number and one letter, like S/8 or M/10.
The revised method features an alphabetical indicator and numerical range like S/UK 8-10.
In some cases, the size labels have been reassigned - for example a size L used to be a 12 but is now a UK 16-18.
User Stories
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded featuring size 14 markings were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.
Required Changes
A different user, located in England, said she had been left angered due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she said.
Service Background
The platform boasts over 100 million users, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time when a surprising modification within the service has received backlash: last year, the platform withdrew an update regarding delivery choices after backlash from users.
